Privacy Policy
Orbit Communications (PR and Public Affairs) Ltd (“Orbit”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our website, or engage with our services.
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or data protection practices. We encourage you to review this page periodically to ensure you remain informed about how we process your personal information.
Who We Are
Orbit Communications (PR and Public Affairs) Ltd is a company registered in Scotland under company number SC395892.
Registered Office:
1 George Square
Castle Brae
Dunfermline
Fife
KY11 8QF
Contacting Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Data Protection Officer
Email: dataprotectionofficer@orbit.scot
Telephone: +44 (0)131 603 8996
Or write to:
Data Protection Officer
Orbit Communications (PR and Public Affairs) Ltd
1 George Square
Castle Brae
Dunfermline
Fife
KY11 8QF
How We Collect Personal Information
We collect personal information directly from you when you:
- Contact us by email, telephone, post, website form, chat facility, or social media.
- Register for an event, service, newsletter, or communication.
- Complete surveys, research questionnaires, feedback forms, or application forms.
- Request information about our services.
- Use our website and online services.
- Interact with us through mobile applications or third-party platforms.
We may also obtain information from publicly available sources, business directories, professional networks, or other legitimate third-party sources where permitted by law. This may help us verify, update, or supplement the information we hold.
What Personal Information We Collect
Personal information means any information that can identify an individual directly or indirectly.
Depending on how you interact with us, we may collect:
- Name and contact details.
- Company and job title information.
- Correspondence and communications with us.
- Event registration and attendance information.
- Survey responses and feedback.
- Information provided through application forms.
- Technical information relating to your use of our website and online services.
We only collect personal information that is necessary for legitimate business purposes and to provide services you have requested.
Where additional information is requested for research, service improvement, or marketing purposes, it will be clearly identified as optional wherever appropriate.
How We Use Your Information
We may use your personal information to:
- Provide and manage the services you have requested.
- Respond to enquiries and communications.
- Verify your identity where necessary.
- Administer, maintain, improve, and develop our services.
- Conduct research and analysis to improve customer experience.
- Obtain feedback on our services.
- Notify you of important changes relating to our services.
- Send information about services, events, updates, or opportunities that may be relevant to you where we have a lawful basis to do so.
Where required by law, we will obtain your consent before sending marketing communications. You may withdraw your consent or unsubscribe at any time by contacting us at dataprotectionofficer@orbit.scot or by using the unsubscribe options included in our communications.
Lawful Bases for Processing
We process personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Depending on the circumstances, we process personal information on the basis of:
- Your consent.
- Performance of a contract.
- Compliance with a legal obligation.
- Our legitimate interests, provided these do not override your rights and freedoms.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, contractual, accounting, or reporting requirements.
Where you subscribe to marketing communications, we will retain your information until you withdraw consent, unsubscribe, or we determine that the contact information is no longer valid.
Retention periods may vary depending on the nature of the information and the services provided.
Who We Share Your Information With
Access to your personal information is restricted to authorised employees, contractors, and trusted service providers who require access for legitimate business purposes.
We may share personal information with:
- Professional advisers, including legal and financial advisers.
- Regulatory bodies, government authorities, or law enforcement agencies where required by law.
- Third-party service providers who assist us in delivering our services.
Examples include:
- Cloud hosting and storage providers.
- Website and technology service providers.
- Event management platforms.
All third-party providers are required to process personal information securely and only in accordance with our instructions.
Website Usage and Cookies
Our website uses cookies and similar technologies to improve user experience, monitor website performance, and support website functionality.
We take steps to ensure that non-essential cookies are not placed on your device unless you have provided consent.
Information collected through cookies may include:
- IP address.
- Browser type and version.
- Device information.
- Pages visited and website interactions.
- Referral sources.
For more information, please refer to our Cookie Policy.
Technical and Usage Information
When you visit our website, certain information may be collected automatically by our hosting providers and systems, including:
- IP address.
- Pages viewed.
- Referring and exit URLs.
- Browser and device information.
We use this information for website administration, security, analytics, and service improvement purposes. We do not generally use this information to identify individual users.
Third-Party Websites and Social Media
Our website may contain links to third-party websites and platforms.
Please note that we are not responsible for the privacy practices of external websites. Any information you provide to third parties will be governed by their own privacy policies.
We encourage you to review the privacy policies of any website or platform you visit.
Interactions conducted through social media platforms are subject to the privacy policies and terms of those platforms.
Your Data Protection Rights
Under UK data protection law, you may have the following rights:
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure
You have the right to request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You have the right to request that we limit how we process your personal information in certain circumstances.
Right to Object
You have the right to object to certain types of processing, including direct marketing.
Right to Data Portability
Where applicable, you have the right to receive your personal information in a structured, commonly used format and request its transfer to another organisation.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided above.
We will normally respond to requests within one month.
Changes to This Privacy Policy
We keep this Privacy Policy under regular review and will publish any updates on this page.
Complaints
If you are concerned about how we handle your personal information, we would welcome the opportunity to address your concerns directly.
However, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Postal Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF